Welcome to the Castilo Inn website. By accessing this website, making a reservation, or staying at our property, you agree to be bound by these Terms and Conditions. Please read them carefully.

1. Reservations and Bookings

• All reservations are subject to availability.
• A valid credit/debit card or other accepted payment method is required to guarantee your reservation.
• Reservation confirmations will be sent to the email address provided at the time of booking. Please review your confirmation carefully for accuracy.
• Special requests (e.g., specific room type, floor preference) are subject to availability and cannot be guaranteed.

2. Cancellation Policy

• Cancellation policies vary depending on the rate type and booking period. Please refer to the specific cancellation policy outlined during the booking process and in your confirmation email.
• Failure to cancel within the specified timeframe may result in cancellation charges as detailed in the applicable policy.
• No-shows will be subject to charges as per the cancellation policy.

3. Check-in and Check-out

• Check-in time is from [Insert Check-in Time, e.g., 2:00 PM] onwards.
• Check-out time is by [Insert Check-out Time, e.g., 12:00 PM] noon.
• Early check-in and late check-out may be available upon request and are subject to availability and potential additional charges.
• A valid government-issued photo identification is required at check-in for all registered guests.

4. Payment

• All rates are quoted in Indian Rupees (INR) unless otherwise specified. Rates are subject to applicable taxes and service charges.
• Accepted methods of payment include [List Accepted Payment Methods, e.g., major credit cards, debit cards, UPI, cash].
• Full payment or a specified deposit may be required at the time of booking or upon arrival, as per the booking terms.
• Any incidental charges incurred during your stay (e.g., room service, mini-bar) must be settled upon check-out.

5. Guest Conduct

• Guests are expected to conduct themselves in a respectful and responsible manner and not cause any disturbance to other guests or damage to hotel property.
• Castilo Inn reserves the right to refuse service or accommodation to anyone who violates these terms or engages in disruptive behavior.
• Guests are responsible for any loss or damage to hotel property caused by themselves or their visitors. Castilo Inn reserves the right to charge for repair or replacement of damaged items.

6. Smoking Policy

• Castilo Inn is a non-smoking property. Smoking is strictly prohibited in all guest rooms and public areas. A cleaning fee may be applied if evidence of smoking is found.

7. Pet Policy

• Pets are not allowed at Castilo Inn.

8. Limitation of Liability

• Castilo Inn shall not be liable for any loss, damage, or injury to guests or their property, unless caused by the proven negligence of the hotel.
• Guests are responsible for the security of their personal belongings within their rooms and on hotel premises. Safe deposit boxes may be available upon request.

9. Intellectual Property

• All content on the Castilo Inn website, including but not limited to text, images, logos, and trademarks, is the property of Castilo Inn and is protected by applicable intellectual property laws. Unauthorized use or reproduction of this content is prohibited.

10. Governing Law and Jurisdiction

• These Terms and Conditions shall be governed by and construed in accordance with the laws of India.
• Any disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts in Ernakulam.

11. Changes to Terms and Conditions

• Castilo Inn reserves the right to modify these Terms and Conditions at any time without prior notice. The latest version of the Terms and Conditions will be posted on the hotel website and will be effective immediately upon posting.

12. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

Castilo Inn
Thozhuthingal Lane, Anchumana Road
Mamangalam, Edapally, Cochin, Kerala

Phone: 0484-3551434
Email: info@castiloinn.com

Thank you for choosing Castilo Inn. We look forward to welcoming you.