At Castilo Inn, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website, stay at our hotel, or interact with us in any way.

1. Information We Collect

We may collect the following types of information:

• Personal Information: This includes your name, address, phone number, email address, date of birth, nationality, and passport/ID details, collected during reservations, check-ins, and other interactions.
• Payment Information: Credit/debit card details and other payment-related information for processing transactions.
• Usage Data: Information about how you use our website and services, including IP addresses, browser type, operating system, referring URLs, pages visited, and the dates/times of your access.
• Preferences: Information about your preferences and interests related to your stay, such as room preferences, dietary requirements, and any specific requests.
• CCTV Footage: For security purposes, we may collect CCTV footage in public areas of our hotel.
• Wi-Fi Usage: Information regarding your use of our complimentary Wi-Fi services, including device information and browsing history (subject to applicable laws).

2. How We Use Your Information

We use your information for the following purposes:

• To process your reservations and provide our services, including check-in/check-out and room allocation.
• To communicate with you regarding your bookings, inquiries, and any special requests.
• To personalize your experience at Castilo Inn, such as remembering your preferences.
• To improve our website, services, and guest experience through data analysis and feedback.
• To process payments and prevent fraudulent transactions.
• To comply with legal and regulatory obligations, including record-keeping and reporting.
• For security and safety purposes, including monitoring our premises via CCTV.
• For marketing and promotional purposes, such as sending you newsletters and special offers (only with your consent where required by law).

3. Sharing Your Information

We may share your information with the following parties:

• Service Providers: Third-party vendors who assist us with services such as payment processing, website hosting, email marketing, and data analysis. These providers are contractually obligated to protect your information.
• Legal Authorities: When required by law, legal process, or governmental request, or to protect our rights, property, or safety, or the rights, property, or safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include secure server infrastructure, encryption, firewalls, and access controls. However, please be aware that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, as outlined in this Privacy Policy, or as required by applicable laws and regulations.

6. Your Rights

You may have certain rights regarding your personal information under applicable data protection laws, which may include the right to:

• Access: Request access to the personal information we hold about you.
• Correction: Request the correction of any inaccurate or incomplete personal information.
• Deletion: Request the deletion of your personal information (subject to legal obligations).
• Objection: Object to the processing of your personal information for certain purposes, such as direct marketing.
• Restriction of Processing: Request the restriction of the processing of your personal information in certain circumstances.
• Data Portability: Request to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

To exercise any of these rights, please contact us using the contact information provided below. We may require you to verify your identity before processing your request.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to enhance your browsing experience, personalize content, and analyze website traffic. You can manage your cookie preferences through your browser settings. For more information about our use of cookies, please refer to our separate Cookie Policy (if applicable).

8. Children’s Privacy

Our services are not directed towards children under the age of 18. We do not knowingly collect personal information from children under 18. If you believe that we have inadvertently collected personal information from a child under 18, please contact us immediately, and we will take steps to delete the information.

9. Links to Other Websites

Our website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any website you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any changes on this page and update the “Last Updated” date at the bottom. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Castilo Inn
Thozhuthingal Lane, Anchumana Road
Mamangalam, Edapally, Cochin, Kerala

Phone: 0484-3551434
Email: info@castiloinn.com

Last Updated: May 1, 2025